Thrive – Support

Thrive – Wellness Coach for iPhone and Apple Watch

Need help? Email thrive.wellness.ai@gmail.com and include your iOS version and a short description of what happened. Support is handled directly by the developer.

Subscriptions & billing

Manage or cancel Thrive Pro: iOS Settings → your name → Subscriptions → Thrive Pro. Cancelling stops future renewals; the current period runs to its end.
Restore a purchase: Thrive → Settings → Thrive Pro → Restore Purchases (make sure you're signed in with the Apple ID that subscribed).
Refunds: billing is handled by Apple, so refund requests go through reportaproblem.apple.com.

Common questions

The Apple Watch app isn't on my watch. Thrive installs automatically with the iPhone app. If it's missing, open the Watch app on iPhone → Available Apps → Install. The watch app is part of Thrive Pro.
Sleep shows nothing. The Recovery tab is opt-in. Turn it on in Thrive → Settings, grant the Health permissions it asks for, and wear your watch to bed — the first night appears the next morning.
Siri logging doesn't respond. Try the phrases in the app once ("log 40 grams of protein", "add water") — iOS learns app shortcuts after the first successful use. Check Settings → Apps → Siri to confirm app shortcuts are enabled.
AI features say a limit was reached. Thrive Pro has a generous monthly fair-use cap; it resets at the start of the next monthly period. Tracking keeps working normally in the meantime.

Your data

Thrive keeps your logs on your device — there is no account and no analytics. AI requests send only what's needed to answer and are not stored by the developer. Details in the Privacy Policy and Terms of Use.